Responsible for monitoring blocked order queues and the disposition thereof in a timely manner.
Responsible for monitoring client and Vigilant emails.
Responsible for the timely escalation of any client issues that you are unable to resolve.
Responsible for executing daily work per client’s processes and policies.
Responsible for translating and researching transactions in Cyrillic to assist the team in their decisions as required by the client.

\n
\nFunctional Requirements and Specific Responsibilities:
\n \n

Responsible for properly “closing out” your shift and clearly communicating the handoff of incomplete items or issues.
Responsible for immediately reporting any account access problems.
Responsible for immediately reporting any account technical issue(s) (i.e. enterprise software, proprietary screening software).
Attend (on time) and prepare (when necessary) for client and Vigilant meetings.
Responsible to accept calls and other communications while working on a shift.
Responsible to report fluctuations in order volumes.

\n\n

Responsible for organizing and prioritizing work in a dynamic and complex environment to meet deadlines and daily requirements.
Responsible to continually learn in a rapidly changing regulatory environment.
Must adhere to Vigilant Employee Handbook and Vigilant Company policies and procedures.
Other Duties as Assigned

\n
\nRequired Knowledge, Skills and Experience
\n \n

Hungarian Work Permit Required
Some college education is preferred.
Professional Experience: Minimum 1 to 3 years of experience in a corporate environment.
Must have a strong Written & Spoken command of the English language at the business level.
Attention to detail is an absolute must.
Ability to work effectively with teams of staff from Vigilant, partners, and clients.
Strong customer relationship skills.
Excellent analytical and organizational skills with the ability to perform the day-to-day account activities independently with minimal supervision.
Must be able to organize and prioritize work in a dynamic and complex environment to meet deadlines and daily requirements.
Ability to communicate (verbally and written) effectively with clients, coworkers, and senior leadership.
Attention to detail skills required.
Excellent skills in Microsoft Office, (In particular MS Excel)
Excellent research skills (Internet Navigation)

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