Position Job Title: Director of Trade Compliance – Strategic Accounts Department: Operations Primary Location: Personal Residency Reports To: V.P. of Client Success Employment Type: Exempt Salary, Bonus Travel: Medium to Light
Primary Role Work closely with the VP of Client Success to provide oversight on account related activities while ensuring client satisfaction. Engage with the various account managers to ensure the contracted services are being fulfilled, account quality is at the highest levels and staffing is appropriate. Engage and Strategize with each client to ensure Vigilant is helping them meet their goals. Assist with other operational aspects of the company as needed.
Vigilant Core Values
Accountable/Takes Pride in Work (Reliable/Get “R” Done)
Understands the value of reputation
Interested in continuous improvement
Does the right thing – (Help First, Goes the extra mile)
Responsible for engaging with the client, in coordination with each of the account managers, to assist the clients in meeting their strategy & goals.
Responsible for building relationships through the interaction with employees and respective clients to ensure the client’s success
Responsible for ensuring the highest quality delivery of client related projects and ongoing account related activities, including, but not limited to monthly and quarterly business reviews.
Oversee the development, implementation and documentation of the account specific processes and procedures while looking for opportunities to improve operational efficiencies.
Responsible for ensuring strategic accounts are delivered in accordance with contractual requirements and with the proper utilization of resources.
Functional Requirements and Specific Responsibilities
Assist the account managers in day to day coverage, when needed.
Responsible for performing internal quality checks and follow ups with the Account Managers for each of the accounts.
Assist the account managers in tracking their volumes and quality control activities.
Assist in mentoring the account managers and employees to ensure our staff is properly trained and skilled.
Participate in the preparation and delivery of business proposals and presentations in support of sales and marketing activities.
Must organize, prioritize and manage work in a dynamic and complex environment to meet deadlines and daily requirements, independent of supervision.
Must adapt to changing priorities while meeting deadlines and managing workload.
Continue studying relevant federal regulations and to continue learning in a rapidly changing regulatory environment and communicating any relevant changes to the various teams.
Must be qualified to perform all day-to-day activities independent of supervision.
Participate in recruiting, hiring, firing, and onboarding of new team members.
Coordinate and Manage internal training and employee development worldwide.
Ensure the optimal and efficient allocation of resources to maximize profitability.
Responsible for auditing account team’s work and ensure proper quality controls are in place and followed.
Assist in Identifying new opportunities to provide value to clients.
Responsible for communicating all Client or Vigilant policy and procedural changes.
Other duties as assigned
Required Knowledge, Skills and Experience
Bachelor’s Degree preferred in Business, Operations, or related field.
Professional Experience: Minimum of 7 years experience in corporate management or operations with an emphasis in global trade compliance preferred.
Must have experience in a client facing environment
Must be highly proficient in Classifying products with representative HTS and ECCN Classifications.
Advanced knowledge of import and export trade compliance processes, policies and controls.
Advanced Knowledge of global import and export classification
Advanced knowledge of various global trade automation solutions (Amber Road, GTS, GTM, etc..)
Customs Brokers License or other Industry Certifications Not required but are considered a plus
Excellent analytical and organizational skills, with a proven ability to adapt to a dynamic environment.
Proficient in MS Office, Outlook and other business type software applications.
Ability to communicate (verbally and written) effectively with clients, coworkers and senior leadership.
Ability to work effectively with teams of staff from Vigilant, partners and clients.
Strong customer relationship skills.
Demonstrated ability to work cross-functionally with Sales, Finance, IT, Import and Export personnel, Operations and Legal executives to achieve business objectives.
Demonstrated leadership qualities such as conflict/issue resolution.